< Back | Forward >
Help icon Qudos 3 Help

Go to Help Contents
Contents

Go to General section of Help Contents
General

Go to Security section of Help Contents
Security

Go to Objectives section of Help Contents
Objectives

Go to Documents section of Help Contents
Documents

Go to Audits section of Help Contents
Audits

Go to Actions section of Help Contents
Actions

Go to Meetings section of Help Contents
Meetings

Go to People section of Help Contents
People

Go to Training section of Help Contents
Training

Go to Risk section of Help Contents
Risk

Go to Benchmark section of Help Contents
Benchmark

Login Issues

Troubleshooting the login process

Login result: Invalid Password OR Unable to connect to database. Press F1 for Help
This error message will occur if an invalid User ID or Password is typed. It may also occur if the computer is not connected to the server containing the database, or if the database server is not running.

Note: A user ID is not necessarily a name, but an identity issued by your system administrator.

The most common cause of entering an invalid User ID is simple keyboard errors. Try again. If the problem recurs, check the User ID with your system administrator.

The most common causes of entering an invalid password are simple keyboard errors, and incorrect case. The password field is case-sensitive, so check the CAPS LOCK key and try again. If the problem recurs, ask your system administrator to change the password.

Login result: Invalid login! User (User ID) has already logged in
As a security measure, each user may only be logged in once at any time. Unless the user has logged out, the same User ID may not be used to log in again.

This login result can occur (a) if the user is already logged in from another computer, or (b) in very cases if the user exited the application incorrectly e.g. due to a power failure, connection failure, or error. In the event of (b), the user may either wait for the server time-out period before logging in again, or they may request their login is cleared by an I.T. Administrator at database level. More information on that process is in the Admin Guide book.

Also see: The Guest account.

Contents | Security