Qudos 3 - Login issues
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Benchmark

Login Issues

Troubleshooting the login process

Login result: Invalid Password OR Unable to connect to database. Press F1 for Help
This error message will occur if an invalid User ID or Password is typed. It may also occur if the computer is not connected to the server containing the database, or if the database server is not running.

Note: A user ID is not necessarily a name, but an identity issued by your system administrator.

The most common cause of entering an invalid User ID is simple keyboard errors. Try again. If the problem recurs, check the User ID with your system administrator.

The most common causes of entering an invalid password are simple keyboard errors, and incorrect case. The password field is case-sensitive, so check the CAPS LOCK key and try again. If the problem recurs, ask your system administrator to change the password.

Login result: Invalid login! User (User ID) has already logged in
As a security measure, each user may only be logged in once at any time. Unless the user has logged out, the same User ID may not be used to log in again.

This login result can occur (a) if the user is already logged in from another computer, or (b) if the user exited the application incorrectly e.g. due to a power failure, connection failure, or error. In the event of (b), the user may either wait for the server time-out period (typically 20 minutes) before logging in again, or they may request their login is cleared. A member of the System Managers Security group may clear a login as follows:

Step Action Result
1 Select menu item
—> Edit
—> Security 		Opens Security User Accounts list
2 Navigate to, and select the relevant User ID The selected record is highlighted in yellow
3 Click the Edit button Opens selected record
4 Delete any entry in the 'Logged in on' field  
5 Click the Save button Clears the login. The user may now login again

Alternatively, a Users' login may be cleared by an I.T. Administrator at database level. More information on that process is in the Admin Guide.

Also see: The Guest account.

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