< Back | Forward >
Help icon Qudos 3 Help

Go to Help Contents
Contents

Go to General section of Help Contents
General

Go to Security section of Help Contents
Security

Go to Objectives section of Help Contents
Objectives

Go to Documents section of Help Contents
Documents

Go to Audits section of Help Contents
Audits

Go to Actions section of Help Contents
Actions

Go to Meetings section of Help Contents
Meetings

Go to People section of Help Contents
People

Go to Training section of Help Contents
Training

Go to Risk section of Help Contents
Risk

Go to Benchmark section of Help Contents
Benchmark

Benchmark - Compliance References

Most compliance standards have a requirement for organisations to continuously seek improvement. Planning for future improvement implies knowledge of the current situation. Indeed, standards such as ISO 9001 have clauses that explicitly require monitoring and measurement of product and processes. Therefore, a key component of any compliance management system should be to measure performance against relevant criteria - to guide preventive, corrective and improvement actions, and prioritise resources where they may be of greatest benefit. Compliance references might include:

QUALITY and AUTOMOTIVE QUALITY
The term 'Benchmarking' generally refers to a quality management tool for comparing the performance of a team or organisation against others. Information on benchmarking may be obtained from various sources.

The facilities in the benchmark module could be used to help address various clauses of the quality management standard ISO 9001:2008, and automotive quality management standard ISO/TS 16949:2002, including:

  • Clause 6 RESOURCE MANAGEMENT e.g. comparing performance of teams or units, the work environment or infrastructure in different areas
  • Clause 7.4 PURCHASING e.g. performing vendor assessments
  • Clause 8.2.1 CUSTOMER SATISFACTION e.g. performing customer surveys
  • Clause 8.2.3 MONITORING AND MEASUREMENT OF PROCESSES e.g. Internal or external benchmark exercises
  • Clause 8.2.4 MONITORING AND MEASUREMENT OF PRODUCT

OCCUPATIONAL HEALTH AND SAFETY
OHSAS 18001:2007 Clause 4.5.1 PERFORMANCE MEASUREMENT & MONITORING
AS/NZS 4801:2001 Clause 4.5.1 MONITORING & MEASUREMENT.

ENVIRONMENT
ISO 14001:2004 Clause 4.5.1 MONITORING & MEASUREMENT.

FOOD SAFETY
ISO 22000:2005 Clauses 7.8 VERIFICATION PLANNING and 8.4.3 ANALYSIS OF RESULTS OF VERIFICATION ACTIVITIES.

INFORMATION SECURITY
Information Security Management standard ISO 22001:2005 Clause 4.2.3 MONITOR & REVIEW THE ISMS.

Thumbnail of Quality Manager logo

The Quality Manager toolkit discusses performance mesurement requirements in ISO 9001, and includes sample procedures.

Contents | Benchmark